Refund Policy
Because our pieces are handmade in small batches, our refund policy is designed to be fair to both you and our artisans.
When refunds or replacements apply
Items that arrive damaged, the wrong item sent, or items with a major production defect. They do not apply to change of mind, minor handmade variations (color, polish, tiny dimensional differences), misuse, or normal wear.
How to report an issue
Within 48 hours of delivery, email [email protected] with your order number and clear photos or a short video of the issue.
Resolution and timing
Depending on stock and circumstance we will offer a replacement, store credit, or a refund. Approved refunds are issued via the original payment method; actual arrival time depends on your bank or payment provider. If the issue is confirmed to be on our side, reasonable return shipping costs are covered by SELAKA.